STORE POLICIES

At Automaton Toys we are committed to delivering quality products and fair prices. All prices are listed in Canadian dollars. Our goal is to make sure that satisfaction is guaranteed. We are almost maniacal in the care we take when handling those collectibles: from their arrival in our warehouse... until the moment we ship them to you. All manufacturers' boxes are at least C8.5 or better. We have a "Not Mint and Great Deals" section on our website for items with damaged packaging under the C8.5 rating.

Shipping:

We offer our Canadian customers a Flat Rate shipping fee of 8.99$ CAN. The Flat Rate policy applies to any order under or equal to 8.0 kg volumetric worth of stock, which is roughly the equivalent of a 2' cube box full of items. Some specific, very heavy or huge items, are not elligible to our Flat Rate policy. Those items are clearly marked on our website. If your order is actually over 8.0 kg/volumetric, our website will automatically calculate the shipping cost for your item.

Unless otherwise stated, we use Canada Post via their Expedited Parcel Service for all Canadian customers. You can also choose the Express Post service if you want your item(s) faster, but this service is NOT COVERED by our Flat Rate policy. For our US customers, we also use Canada Post via their Expedited Parcel service; but US customers may also choose the Express Post service : it's faster and very reliable.

We do ship every business day, and your item is processed and shipped within 24 hrs of payment. Payments received for purchased item(s) after 15:00 (3 p.m.) EDT on Fridays will be processed and shipped the following Monday. For now, we are only shipping to Canada and the United States. Taxes are charged where applicable. Automaton Toys is not responsible for goods damaged during shipping.

All Canadian and USA shipments will include a tracking number and will be insured for up to $100, free of charge. Additional insurance can be purchased at $1.25 for every $100 of insurance.

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Ordering:

Prices and special offers are subject to change without notice.

We make ordering convenient and take great care to ensure all information is accurate. However, mistakes may occur. We will correct any mistake as soon as possible and notify customers who are affected. If necessary, an order can be cancelled prior to shipping. However, customers who cancel orders will be required to pay a penalty of 15% of the total item price before shipping costs.

Pre-order policy

We do not charge you anything until pre-ordered items are In Stock. We will notify you via email a few days before you pre-ordered item(s) is in Stock and then claim payment, including shipping costs, via a detailed Paypal Invoice. Pre-Ordering on our website guarantees the item is reserved for you, but in rare occurrences, we do not receive our full shipment or no item at all (if manufacturer cancels it for example). If that occurs, we will notify you as soon as possible.

You can retract from your Pre-Order at any time without any penalty.

If you order In Stock items AND Pre-Order items, the In Stock will be shipped first, unless your Pre-Order items are about to arrive at our warehouse( within 7 days after your purchase). This cuts down on confusion on what has been shipped and the costs in shipping for you. Please order separate item(s) in different orders if you wish some items to be delivered sooner than others.

Returns and exchanges:

We have an Exchange/Refund Policy.

We do not accept Exchanges and/or Refunds on items that have been opened. Customer must notify us via email to inform us that an exchange/refund is requested. Please note Shipping and Handling fees are NON-REFUNDABLE for Exchanges and/or Refunds unless there was a mistake on our part in shipping the wrong item(s). The buyer is responsible for the postage on any returned item, which must be returned in the EXACT SAME CONDITION IT WAS SENT! If the item is Sold Out, and you want to Exchange it, we will issue a full Refund upon receiving the item you purchased.

Disclaimer: Items on this website are imported and cannot be returned to the manufacturer, even due to manufacturer defects and/or missing parts. We take full responsibility for the condition of the items, from the time the items are in our possession, but we are not responsible for manufacturer defects or omissions. Small parts are included with many of our items and we highly recommend that the items not be given or handled to children under 8 years old.

Payments:

All prices are listed in Canadian dollars. We accept PayPal, International Postal Money Orders and Cash. Our PayPal ID is: rodimus@ccapcable.com

We will accept US payment for customers wishing to pay in US funds. Local buyers can arrange for pick-up.

Quebec Residents will be charged 5% GST plus 7.5% PST. Atlantic Canada (NB, PEI, NFLD) Residents will be charged 13% HST. Other Canadian Residents will be charged 5% GST.

Send Payments To:

Automaton Toys
183 Francoise-Encelin
Quebec, Quebec
G2N 2M3, Canada